Writing an On Hold Message Script doesn't have to be a struggle.
That’s a question we get asked all the time here at the On Hold Web Store. And the answer is: “just about anything you’d like.”
An on-hold message is basically just a very long radio commercial. It can be as long as you like, although most businesses find that a message of about 5 minutes or so does the trick.
As for what to include in your on-hold message script, we offer a free PDF download at the On Hold Web Store – we call it our Ideas Sheet – because (surprise, surprise) we’ve filled it up with ideas of topics you might want to include in your message.
Every business is different, but most retail businesses include their location, store hours and information about a special sale, among other things. While professional services businesses typically choose to educate callers about their awards, certifications and specialties.
The list goes on and on (no, really it does — you should check it out). But every on hold message should include a variety of what we call “courtesy messages” that let your callers on hold know that YOU know they are waiting for you to come back to the phone, and assures them that you are working diligently to get back on the line.
If you’re adventurous and willing to break out from the pack, we can create a script for you that includes all of the information you want to share, but in a clever – maybe even humorous – way!
If you have any questions, please drop us a note at info@onholdwebstore.us or give me a call toll-free at 1-877-808-0794.
Eric Wylie
Owner, On Hold Web Store
http://onholdwebstore.us